Return Policy

Consumer’s right to return goods

In terms of SECTION 20(3) of the CONSUMER PROTECTION ACT 68 of 2009

PLANET X ADULT STORE for reasons of public health prohibits the return of goods supplied to its consumers or at their discretion.

For unopened Merchandise:

We will only accept your return of factory sealed, unopened items for credit to your credit card within 14 days of the purchase date. Please package all items securely in a strong box and write the Invoice number clearly on the outside of the box to facilitate the return process. (We will advise you the invoice number) Please allow 2-3 weeks for credit to appear on your credit card billing statement. All unopened returns will incur a 15% handling fee and the additional shipping charges.

To protect the health of our employees and our customers, we will not exchange adult sex toys or intimate apparel (such as Bra’s, G-strings, panties, thongs, vibrators, masturbators etc.) Opened or re-packaged (by you) merchandise will not qualify for a refund.